Compliance is the baseline
We aim higher
Our security standards extend beyond the technology and processes we use to secure and encrypt your media on Frame.io—they permeate the DNA of our company. From the creation of our product to the training of our employees, we continue to go beyond compliance to achieve best-in-class security among all cloud-based video platforms.
Extended Security for Enterprise
The Frame.io Enterprise plan takes content and login security to a whole new level.
Watermark ID
Deter video leaks with Watermark ID. It overlays a real-time watermark with personal identifying info on each frame.
Digital Rights Management
Server-side encryption ensures your content is only playable by authorized viewers in the Frame.io web, iPhone, or Apple TV app.
Two-factor authentication
Add another layer of defense against stolen passwords. Frame.io supports using text message codes or authentication apps.
Single Sign-on
Authenticate with same name and password you use for your other essential applications for seamless access to Frame.io.
Cloud security
Frame.io is hosted on Amazon Web Services (AWS), which means that we’ve built Frame.io on a foundation of security from the start.
We’ve bolstered our cloud security by implementing all AWS best practices, such as multi-factor authentication (MFA), robust password protection, password and access key rotation, and vulnerability and patch management.
Virtual private cloud, identity and access management, stateful & stateless firewalls, application-level firewalls, and intrusion detection further strengthen the security of Frame.io.
Protecting your media
Visual watermarking prevents leaks of sensitive content. Admins can customize and configure their watermark, which is then automatically burned into any video or image files that users upload.
We utilize Amazon S3 server-side encryption, which uses AES-256 bit key to encrypt uploaded media content at rest.
We keep all uploaded media content private by default—only the asset owner has permission to access these objects. No one can log into your account or access your media unless you invite them to—not even us.
Safeguarding your data
All customer sessions and interactions with the Frame.io platform use SSL/HTTPS. All user data is encrypted using AES-256 bit key encryption—one of the strongest block ciphers available—in our database. Frame.io further protects passwords by hashing them along with salts when stored in the database.
When users sign up for Frame.io, they consent to having their activities captured in a detailed audit log for admins to view. These audit logs are also available to our customers, providing them greater visibility into who is doing what on the platform.
Securing our product
In the design phase — Frame.io’s security team reviews all product design and requirement documents to identify any risks early in the development process.
In the development phase — We integrate security tools into the SDLC process that run whenever code is committed to detect any vulnerabilities.
In the testing/release phase — We perform penetration testing on our product and test extensively to detect potential vulnerabilities prior to deployment.
Vulnerability testing
Frame.io subscribes to HackerOne, a group of researchers who work to identify vulnerabilities in our web and iOS apps and other integrations.
We also partner with an Independent Security Evaluator (ISE) to perform network, cloud, and application penetration testing twice a year.
Our continued commitment
Frame.io remains committed to seeking out the newest and best ways to stay ahead of potential threats. It’s our way of promising our customers that we’re always vigilant so that you can feel safe entrusting us with your most valuable content and data. We know that’s what you’ve come to expect from us, and that’s why we hold ourselves to the highest standards.
